Madison Technology

Madison Technology is a NYC-based provider of enterprise-grade Managed Hosting and Full-Lifecycle IT Services.

Managed Hosting transfers the management and hosting of mission-critical IT functions to MTI's Managed Hosting Platform. Designed to meet the highest standards of security, compliance, reliability and usability, MTI's Managed Hosting Platform is actively managed and maintained off-site by specially trained, highly-experienced systems and network engineers 24 hours a day, 365 days a year. Our experts handle the implementing, updating, troubleshooting, patching, monitoring, administering, backing up, upgrading and everyday support of your IT infrastructure, leaving you with the freedom to focus on your core business.

While most Managed Hosting providers offer hosting services alone (requiring clients to retain a second IT provider or hire IT personnel in-house to manage on-site hardware and/or desktops), MTI clients benefit from a wide range of Full-Lifecycle IT Services, including: desktop and server support, email messaging systems, blackberry and mobile messaging, networking, voip telephone systems and virtualization.

Pairing Managed Hosting with Full-lifecycle IT services creates value for our clients (when one hand knows what the other is doing, clients operate in the most efficient and cost effective IT environment) - it's also preferable to working with multiple IT vendors and not knowing whom to call should a problem arise.

Our specialties include: Enterprise Cloud Computing; Disaster Recovery & Business Continuity Planning; Cloud Desktops; Cloud Servers; and Cloud Backups.

Madison Technology is looking for a Support Engineer to be responsible for the installation, maintenance and support of desktop and server hardware/software, networking infrastructure, and peripheral equipment. Ideal candidate must be able to work autonomously and in a team-role. He or She must be a self-starter, highly-motivated and eager to learn.

Duties to include:
- Independently diagnose, repair, and/or recommend resolution to desktop, network, and server hardware and/or software issues.
- Support MTI's Managed Hosting Platform (strong background in Symantec Backup Exec Products required)
- Perform software and hardware installations, configurations, repair and upgrades.
- Maintain IT Infrastructure asset lists and maintenance logs.
- Perform scheduled maintenance on servers and peripheral equipment.
- Provide support and assistance to users at multiple locations.
- Assist in preparation of user manuals and technical documentations.
- Assist in special projects as assigned.
- Provide system hardware and software support to end-users.
- Effectively communicate with non-technical persons, both oral and written.
- Assist in enforcement of department policies and procedures.
- Maintain confidentiality at all times.
- Ability to travel to various sites as needed.
- Ability to be part of a standby schedule and work nights / weekends as required.

Required:
- Vehicle and Valid Driver License.
- Minimum three (3) years technology experience.
- Strong communication skills (verbal and written) skills. Ability to work and communicate effectively with corporate clientele and high net worth individuals.
- Ability to work both autonomously and in a team/collaborative setting.
- Excellent organizational and time management skills.
- Motivated and independent, strong work ethic.
- Strong background in Symantec Backup Exec Products.
- Versatile with desktops and servers: Dell, IBM, HP, Lenovo, Apple.
- Knowledge of backup to disk technologies.
- Strong knowledge of Windows XP/Vista/7 desktop operating systems.
- Must know Microsoft Office products.
- Must know how to troubleshoot spyware, virus, disk crashes and OS problems.
- Be flexible with schedule and able to work under pressure.

Preferred:
- Knowledge of MAC OSX a plus.
- Knowledge of Blackberry server and devices.
- Knowledge of ISCSI architecture.
- Active Directory experience, create user accounts, resetting passwords.
- Microsoft Exchange knowledge. creating Mailboxes, distribution Groups.
- Knowledge of applying permissions on files and folders.
- Understanding of TCP/IP.
- Knowledge of IP applications and basic troubleshooting.
- Knowledge of enterprise firewalls and routers.

The position shall be temp to perm (1099 to W2). We offer a competitive salary (commensurate with experience) with benefits to follow upon permanent hire. For immediate consideration please email resume and salary requirements to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Resumes without a salary requirement cannot be considered.

About MTI
Madison Technology (MTI) is a local provider of enterprise-grade Managed Hosting and Full-Lifecycle IT Services.  Our highly-sophisticated team of certified senior field-service engineers, technicians and network engineers are cross-trained on all platforms and ready to meet the technology needs of today's businesses. 

Issued by:
Renee Schmidt, Principal of Madison Technology
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone:
212-400-7550
Fax:
212-898-0318
Address:
825 Third Avenue, New York, NY 10022

Tags:
about mti, virtual cloud desktops, cloud services nyc